Our Support Policy and Warranty

RedWave offers customers the opportunity to extend the warranty support offered at the time of purchase. This service is a fit for customers which are seeking on perfection and resilience on their current networks without the paperwork of POs or additional timeconsuming results.

Provided that the reliability and stability of our products our customers do only need additional warranty or care packages tailored for our customers. RedWave, provides 2 year of warranty as standard on our radiolink and antenna equipment. The warranty covers the artifacts and faults that are caused by installation problems, misuse of the equipment and human errors on the usage. Thus, for each product, the installation can only be done by an engineer of RedWave, or a certified – trained engineer within our customers by RedWave.

Extension requests or stock management on bvehalf of our customers are optional services we provide for the utmost resilience for your business. In any extension request for the warranty term, customers are requested to make the installations with our engineers and depending on the enviorenmental challenges, a network management system becomes a must with specifications that RedWave approves.

The terms and conditions both for warranty term extension, change or modification, are subject to discussion with the operations and installation process of the equipment. On such cases please reach out to our sales team via sales@redwavesys.com

Malfunctioning Equipment And Other Requests

For any replacement, faulty equipment or any maintenance requests, please fill the form below for accessing the RedWave support center:

Assessment Services

The first step towards implementing any network change is to have a profound analysis of your current network. Mapping, future goals and future expansion plans, weaknesses, traffic prioritisation, critical tunks etc. are all a part of the assessment with the investmen concerns and business plans. RedWave provides a broad range of Planning and Assessment Services that deliver a thorough audit of existing infrastructure and sets the scene for consultancy of restructuring, renovating and innovating on your current GSM networks.

The operators we are addressing with our Assessment Services benefit from:

• Transform customers’ networks more rapidly in order to ready it for future applications and more feasible infrastructure
• Accelerate their time-to-revenue and time-to-market
• Improve network return on investment
• Reduce risk and total cost of ownership along the way
• Increase network reliability and performance
• Ensure Service Level Agreements to deliver more durable and resilient network infrastructure
• Focus on their end users’ overall service experience

Utilizing RedWave Consultancy Services to provide support for your network migration brings evident advantages: you are involving experts with the know-how and experience of deploying microwave and IP networks among multiple markets and countries. We renovate and redesign your networks and make it more efficient together.